Everybody has a contribution to make
A study by HAS, the French National Health Authority*, has shown that 26% of the causes of serious adverse events are linked to the team factor. Problems of communication between professionals represent, on their own, one third of these dysfunctions.
CRM training courses – Crew Resource Management – are a new learning experience. These courses are inspired by those that aviation crews have been taking for more than 30 years.
The first modules of the Crew Resource Management course include:
- Managing failure to comply (breach, deviation) both as errors and as violations
- A description and the various versions of Reason’s model of human error
- A presentation of the concept of situational awareness (Endsley) and its applications to working in a team.